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Troubleshooting

This section covers every known issue in FlashFX, organized by area. Each article explains what causes the problem and walks through a set of targeted solutions in order of likelihood. Start with the most common issue in each category before diving deeper.

If none of the solutions resolve your issue, use the support link at the bottom of any article to submit a report. Include your OS version, project size, and a description of the steps that triggered the problem.

Full Index

All 65 troubleshooting articles across 7 categories.

CategoryIssue
Critical IssuesEditor is slow
Canvas is not rendering
Animation export fails
File cannot be opened
Changes are not saving
Basics / InterfaceProject cannot be created
Project does not save or export
Cannot navigate the canvas
Zoom or pan is not working correctly
Canvas background color does not change
Light mode or dark mode does not switch
Layers are disorganized or hard to manage
Layer cannot be locked or unlocked
Layer will not hide or unhide
Undo or redo history is not working
Shapes & ObjectsRectangle cannot be created
Circle cannot be created
Line tool is not drawing lines
Custom polygon shapes cannot be created
Shape size, position, or rotation cannot be edited
Copy and paste of shapes does not work
Objects are not duplicating
Objects will not align correctly
Objects cannot be distributed evenly
Objects cannot be grouped or ungrouped
Colors & StylesShape color fill does not apply
Gradient fill is not working
Stroke or border settings are not visible or applied
Opacity changes are not applied
Color presets are missing or not applying
Eyedropper tool does not pick colors
Custom color palette cannot be saved
Shadow or glow effects are not visible
Inner shadows are not appearing
Texture overlays are not applying
Animation BasicsPosition animation does not work
Scale animation does not change the object size
Rotation animation does not rotate objects
Opacity animation does not fade objects
Easing presets are not affecting animation
Keyframes cannot be created
Keyframes cannot be copied or pasted
Animation timing cannot be adjusted
Timeline is difficult to control or not responding
Animation preview does not play
Advanced AnimationCompound animations are not working
Motion paths are not applied to objects
Animation will not loop
Animation will not reverse
Multiple objects do not animate with offset timing
Auto align animation is not working
Animation presets are not applying
Masks cannot be animated
Gradient or color animation is not working
Text properties cannot be animated
Masks & EffectsMask cannot be created
Mask animation does not work
Mask inversion does not apply
Multiple masks do not work on the same layer
Blur effect is not visible
Glow effect is not visible
Shadow effect does not appear
Distortion effects are not applied
Multiple effects conflict or do not combine correctly
Effect presets cannot be saved or reused