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Color presets are missing or not applying

Saved colors live in the swatch panel at the bottom of the color picker, split into Recent, Project and Global sections. A swatch applies to whichever color control opened the picker — fill layer, stroke, shadow or background — so clicking one with the wrong control active applies it somewhere you did not intend.

Symptoms

If one or more of these match what you are seeing, you are on the right page.

  • •The palette is empty in a new project
  • •Clicking a swatch changes the wrong property
  • •Swatches saved on another machine are missing
  • •The palette is present but colors look different than expected

Causes and fixes

Ordered from most to least likely. Work down the list — each cause is paired with what to do about it.

  1. 1

    The colors were saved to the Project Palette of a different project.

    Project palettes do not travel between projects. Save colors you reuse to the Global Palette instead — Shift+click the + button, or right-click a swatch and choose Move to Global Palette.

  2. 2

    The picker was opened from a different control than you intended.

    The picker is shared across fills, strokes, text, shadows, backgrounds and guides. Confirm which control is active before clicking a swatch.

  3. 3

    You are signed in on a different account, or not signed in.

    Global palettes are account-level. In Guest mode they live only in that browser’s local storage and do not follow you to another device.

  4. 4

    The swatch carries an alpha value.

    Swatches store the full color including alpha. A swatch saved at partial opacity applies at that opacity — check the alpha slider after applying.

Still stuck?

If none of the causes above match, contact support with the steps to reproduce the problem, your browser and version, and any message from the browser console. You can reach us at support@flashfx.app.

Contact Support