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Firefox
DuckDuckGoA blank canvas is a GPU context problem, not a document problem — your project data is intact. FlashFX renders through WebGL 2.0, and the context can fail to initialise or be lost afterwards by a driver crash, a system sleep or a GPU reset.
If one or more of these match what you are seeing, you are on the right page.
Ordered from most to least likely. Work down the list — each cause is paired with what to do about it.
FlashFX detects context loss, re-uploads all textures from CPU memory and resumes without a reload. When restoration fails it prompts you to reload — do so. Work in a cloud-synced session is preserved across the reload.
FlashFX requires a WebGL-capable context. Re-enable hardware acceleration in your browser settings and restart the browser, then reload the editor.
This is most common on managed Edge and Chrome installations. If FlashFX cannot initialise the GPU context on a work machine and works on a personal one, the policy is the difference — check with your IT administrator.
In Chrome, textures larger than 8192×8192 can fail silently on some drivers. Keep imported assets at or below the 8K maximum rather than relying on larger source files.
Reload the editor in a private window, which runs without extensions. If the canvas renders there, re-enable your extensions one at a time to find the one responsible.
If none of the causes above match, contact support with the steps to reproduce the problem, your browser and version, and any message from the browser console. You can reach us at support@flashfx.app.
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