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Canvas is not rendering

A blank canvas is a GPU context problem, not a document problem — your project data is intact. FlashFX renders through WebGL 2.0, and the context can fail to initialise or be lost afterwards by a driver crash, a system sleep or a GPU reset.

Symptoms

If one or more of these match what you are seeing, you are on the right page.

  • •The canvas area is blank, black or shows the last frame frozen, while panels and menus still work
  • •The Layer Panel lists your elements correctly but nothing draws
  • •A prompt appears asking you to reload the page
  • •The problem started after the machine woke from sleep

Causes and fixes

Ordered from most to least likely. Work down the list — each cause is paired with what to do about it.

  1. 1

    The WebGL context was lost and could not be restored automatically.

    FlashFX detects context loss, re-uploads all textures from CPU memory and resumes without a reload. When restoration fails it prompts you to reload — do so. Work in a cloud-synced session is preserved across the reload.

  2. 2

    Hardware acceleration is disabled in the browser.

    FlashFX requires a WebGL-capable context. Re-enable hardware acceleration in your browser settings and restart the browser, then reload the editor.

  3. 3

    An enterprise security policy is blocking WebGL.

    This is most common on managed Edge and Chrome installations. If FlashFX cannot initialise the GPU context on a work machine and works on a personal one, the policy is the difference — check with your IT administrator.

  4. 4

    A single texture exceeds what the GPU driver will accept.

    In Chrome, textures larger than 8192×8192 can fail silently on some drivers. Keep imported assets at or below the 8K maximum rather than relying on larger source files.

  5. 5

    A browser extension is interfering with the canvas.

    Reload the editor in a private window, which runs without extensions. If the canvas renders there, re-enable your extensions one at a time to find the one responsible.

Still stuck?

If none of the causes above match, contact support with the steps to reproduce the problem, your browser and version, and any message from the browser console. You can reach us at support@flashfx.app.

Contact Support