Documentation is work in progress and not completeEditor
Make sure you are in a supported browser
ChromeChrome
EdgeEdge
Opera / Opera GXOpera / Opera GX
SafariSafari
BraveBrave
FirefoxFirefox
PerplexityPerplexity
DuckDuckGoDuckDuckGo
TorTor

Cannot navigate the canvas

FlashFX offers four ways to pan, and which ones are available depends on a preference. The most reliable is holding Space to get a temporary Hand tool no matter which tool is currently active.

Symptoms

If one or more of these match what you are seeing, you are on the right page.

  • •Dragging on the canvas creates or moves shapes instead of panning
  • •The scroll wheel zooms when you wanted to scroll, or the reverse
  • •The composition has scrolled somewhere off screen and cannot be found
  • •Trackpad gestures do nothing

Causes and fixes

Ordered from most to least likely. Work down the list — each cause is paired with what to do about it.

  1. 1

    A drawing or selection tool is active, so dragging performs that tool’s action.

    Hold Space while any tool is active for a temporary Hand tool, or press H to switch to the Hand tool outright. Holding Ctrl and dragging in the canvas area also pans.

  2. 2

    The mouse wheel behaviour preference does not match your expectation.

    In Edit → Preferences, Mouse Wheel Behavior on Canvas is either Zoom (the default, scroll to zoom) or Scroll (scroll to pan vertically, Shift+scroll to pan horizontally). Set whichever matches your habits.

  3. 3

    Trackpad gesture support is off.

    Two-finger pinch to zoom and two-finger pan require Trackpad Gesture Support, which is on by default in Preferences. Re-enable it if it has been turned off.

  4. 4

    The viewport has been panned away from the canvas.

    Press Ctrl+0 to fit the canvas to the window, or Ctrl+Shift+F to zoom to the current selection. Either will bring you back to your content.

Still stuck?

If none of the causes above match, contact support with the steps to reproduce the problem, your browser and version, and any message from the browser console. You can reach us at support@flashfx.app.

Contact Support